Returns and Exchanges
Return and exchange period:
Within 14 days including the date of arrival of the product
We accept returns and exchanges except in some cases. Please contact us using the inquiry form.
Please note that shipping charges will not be refunded in this case. Once we receive and inspect the returned item,
Only the amount paid for the product will be refunded, not the original shipping costs. If the product is damaged due to mishandling by you, the loss in value of the product may be deducted from the refund amount.
Regarding exchanges, due to the nature of the production area, the desired product or size may be out of stock or delivery may take longer than usual. In such cases, we may offer a refund after consultation.
Products that cannot be returned or exchanged
- The return/exchange period has expired - Accessories such as tags, packaging, novelties, buttons, etc. are missing (or damaged)
・The item has been altered. ・It has been used. ・The item has an odor. ・It has been washed. ・The item has been scratched, damaged, or soiled while in the customer's possession (including animal hair, other fibers, or dust).
SUPPORT UKRAINE
MEDICAL AID "Medical Aid" https://u24.gov.ua/
EDUCATION AND SCIENCE “Education” https://u24.gov.ua/
REBUILD UKRAINE
"Reconstruction of Krajina" https://u24.gov.ua/
Choose Your Donation Destination
-
MEDICAL AID
Introduction of medical equipment, ambulances, provision of medicines -
REBUILD UKRAINE
Reconstruction of housing, facilities, bridges, and more -
EDUCATION AND SCIENCE
Reconstruction of educational facilities, purchase of teaching materials and educational equipment
Q. What percentage of the donated funds will be used to support Ukraine?
A. 100% of the funds donated through UNITED24 are transferred to the National Bank of Ukraine and fully used for Ukraine’s support. Every donation you make is put to full and effective use.
Q. How are the funds allocated?
A. All funds are transferred to the National Bank of Ukraine and allocated to the relevant ministries (such as the Ministry of Health and the Ministry of Infrastructure).
Our company does not receive any profit from your donations to UNITED24.
We hope that more people will join us in supporting the early recovery of Ukraine.
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